Customer Services

Our round the clock call center services are based on NCQA and CMS guidelines to manage your members seamlessly and effectively by answering 90% calls in less than 30 seconds

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What we do

Abandonment Rate Tracking

Comprehensive Tracking and Reporting of calls to members to constantly improve their satisfaction and requirements

Average Hold Time

Analyze and improve the swiftness of answering member calls by constantly monitoring rate at which calls are answered

Provider & Member Call Center

Dedicated team to answer calls of your providers in less than 30 seconds

Call Calibration Reports - Monthly

Ensure that your Quality Assurance teams are able to effectively evaluate agent performance and improve service

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Round the Clock Services

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Error Free Data

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Member Management

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No Data Loss

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NCQA & CMS Complaint

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On Demand Services

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Centralized Repository

Insights on Customer Services

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