Claims Adjudication

How to Craft a Balanced Claims Adjudication Strategy for Health Plans

23rd, Feb 2024

How to Craft a Balanced Claims Adjudication Strategy for Health Plans

For employers managing self-funded health plans, handling claims isn't just about paying bills—it's about finding the best balance between speed, accuracy, and keeping employees happy. There are two main ways to do this: automated and manual processing. Both have pros and cons, but determining which is right for your plan can be tricky.

This blog post will look closely at both methods and decipher what works and what doesn't, giving you practical advice to help you make the right choice. It will also explain how Mirra Health Care’s Claims Adjudication solution offers a perfect balance. So, let's get started.

Automated Claims Adjudication

For self-funded health plans, navigating the claims adjudication landscape requires speed and efficiency for cost containment and employee satisfaction, yet accuracy remains paramount. Automated claims adjudication emerges as a potential solution, promising lightning-fast processing and streamlined administration. However, concerns regarding its accuracy in handling complex scenarios can leave plan administrators apprehensive.

Read more: 6 Ways Technology Can Enable Accurate Claims Adjudication | Mirra HC

The Automation Advantage

Automated adjudication operates like a well-oiled machine, efficiently processing high claims volumes. By leveraging pre-defined rules and automated verification, it delivers:

  • Swift Claim Resolution: Reimbursements reach providers significantly faster, improving cash flow and boosting satisfaction.
  • Cost Optimization: Streamlined workflows significantly reduce administrative burden and associated costs.
  • Scalability: Ideal for growing businesses, the system effortlessly handles increasing claim volumes.
Read more: Revolutionize Claims Adjudication Process with Automation | Mirra HC

What one needs to be cautious about in Automated Claims Adjudication

Challenges in Automated Claim Adjudication

Despite its efficiency benefits, concerns linger about potential misinterpretations in complex cases. Automated systems may struggle with the following:

  • Nuances in Medical Complexity: Unusual diagnoses or intricate procedures can be misinterpreted, leading to denials and lengthy appeals.
  • Lack of Flexibility: Rigid rule-based systems might not adapt well to unique circumstances, requiring manual intervention.
  • Transparency Challenges: The automated nature can create a "black box" effect, confusing employees about claim decisions.

Real-World Illustration

Consider a scenario where a mid-sized company implemented automated adjudication. While claims were processed swiftly, an employee's emergency room visit for a rare condition was mislabeled, resulting in a substantial denial. The subsequent manual appeal process caused weeks of frustration and financial stress.

Finding the Right Balance

Automated adjudication offers undeniable advantages, but relying solely on it can be shortsighted. It's crucial to recognize that this technology is a tool, not a cure-all.

Read more: Essential Steps to Improve Claims Adjudication | Mirra HC

Manual Claims Adjudication

While automation promises speed, a manual claims adjudication process offers a different edge - the human touch. Human expertise steps in where intricate details and unique circumstances arise, ensuring accuracy and fostering trust. But is manual adjudication a silver bullet? We delve into its strengths, weaknesses, and real-world impact.

The Human Touch Advantage

Manual adjudication involves trained professionals meticulously reviewing each claim. This in-depth analysis allows for the following:

  • Precision in Complexities: When diagnoses are rare or procedures are unusual, human judgment navigates ambiguities, preventing misinterpretations and potential denials.
  • Flexibility for Nuances: Unlike rigid rules, human understanding adapts to extenuating circumstances, ensuring fair claim decisions amidst unique patient situations.
  • Personalized Attention: Manual reviewers can directly engage with healthcare providers and employees, clarifying details and fostering trust.

What one needs to be cautious about in Manual Claims Adjudication

 Challenges in Manual Claims Adjudication

Despite its strengths, manual adjudication comes with its own set of considerations:
  • Time Investment: Each claim receives individual attention, leading to longer processing times than automation.
  • Susceptibility to Error: Manual intervention isn't immune to human error, requiring robust quality control measures.
  • Cost Implications: The human resources involved translate to higher administrative costs than automated systems.
Read more: Benefits of Integrating Healthcare Claims Management | Mirra HC

A Real-World Illustration

Consider a young employee diagnosed with a rare genetic condition. Their complex treatment triggered an automated denial due to misclassification. Manual review by a trained adjudicator identified the error, ensuring timely claim approval and alleviating financial stress for the employee.

Finding the Right Balance

Neither automated nor manual adjudication exists in a vacuum. The key lies in understanding their strengths and weaknesses to craft a balanced approach. Look for solutions that seamlessly integrate both:

  • Leverage automation for routine claims: Free up human expertise for complex situations.
  • Implement clear guidelines: Ensure consistency and accuracy in manual reviews.
  • Invest in training and technology: Empower manual reviewers with advanced tools and knowledge.

Building Trust Through Transparency

Ultimately, the goal is to create a claims adjudication process that is accurate and transparent. Clear communication with employees about claim decisions, regardless of the adjudication method, fosters trust and reinforces their confidence in the plan.

Remember, the ideal approach hinges on your plan's unique needs and priorities. By understanding the nuances of automated and manual adjudication, you can create a system that delivers efficiency, accuracy, and, most importantly, a positive experience for your employees.

Finding Your Perfect Fit: How Mirra Health Care Can Guide You

Navigating the adjudication landscape can feel overwhelming, but you don't have to go at it. One thing about Mirra Health Care that stands out is that here we understand the unique challenges self-funded plans face and are here to help you craft a claims management solution tailored to your needs.

Beyond Automation vs. Manual

Mirra goes beyond the binary debate. We offer a comprehensive suite of adjudication solutions designed to leverage automation and manual review strengths, creating a dynamic and adaptable approach.

Our Expertise, Your Advantage

  • Advanced Technology: Our cutting-edge adjudication platform streamlines claim processing, reduces errors, and provides real-time data insights.
  • Dedicated Specialists: Our team of experienced professionals offers personalized support and guidance throughout the process.
  • Data-Driven Approach: We leverage data analytics to identify trends, optimize your plan's performance, and minimize financial risks.

The Bottomline: Ready to Find Your Balance?

Mirra Health Care is your trusted partner in navigating the claims management maze. Contact us today for a no-obligation consultation and discover how we can help you create a solution that delivers both financial stability and a positive employee experience.

Remember, the ideal claims adjudication approach is not a one-size-fits-all solution. Let Mirra Health Care guide you toward a tailored strategy that optimizes your plan's financial health and fosters employee satisfaction.

Enhance Your Claims Processing with Mirra's Advanced Technology Solution
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Reviews & Testimonials

"In 2021, Ultimate Health Plans (UHP) partnered with Mirra Health Care (Mirra) to develop a software platform to support processing Claims, Customer Service, Eligibility, Enrollment, Premium Billing, Encounter Processing and a Provider Portal for our Medicare Advantage Plans.

Mirra collaborated well with our operations and compliance teams to successfully design and implement a system that was innovative, efficient, and compliant with all Medicare and Florida Medicaid guidelines and requirements all within the scope of our required timeline.

We greatly benefitted from the Mirra Project Management Team’s regular communication with Stakeholders through monthly meetings and recurring weekly breakout-focused calls, which were geared towards troubleshooting and goal alignment. Mirra was able to quickly maneuver and adapt their systems to our needs, resulting in successful implementation and go-live. Mirra continues to support our compliant operation and growth in the ever-changing healthcare industry rapidly and effectively updating their systems with new Medicare and Florida Medicaid rates and guidelines to ensure seamless compliance and efficiency. I have absolutely no reservation in recommending their systems to any Payer searching for improvement in their operational efficiency."

NANCY GAREAUCEO of Ultimate Health Plans

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